After the merger of Call Courier and Postex, I was worked as Area Manager-North along with the leadership. I was responsible and accountable for the overall performance of the entire Area and implementation of strategies, policies and procedures directed towards achieving the set objectives, l am also responsible:
►To provide leadership to the overall performance of the entire Zone along with the achievement of budgetary goals both primary & secondary of a given territory through the BM’s.► Heading 12 branches with all inbound and outbound Express and COD. Operations of North Zone.► Daily handling/processing of COD shipment volume of approx. 15,000 and pickups shipment volume of approx. 6,000 with the great team of 325 delivery couriers and 50 pickup couriers, along with 25 pickup vans.► Responsible for all operational activities, Outbound processing, ensuring 100% delivery compliance and KPI’s achievement.► Make decisions and solve problems by analyzing information and evaluating results to optimize customer service and satisfaction.► Manage Ecommerce solutions by working cross functionally with business leaders, internal stake holders, and third-party merchants.► Excited to work with top tier organizations across a wide range of industries, including many of the biggest brands and Fashion industry.► Researching new technologies to optimize the current solutions and to make them sustainable for the future, applying in-house standards and market best practices.► Manage product risk management including risk associated with fraud, data management, legal regulatory / compliance etc.
Core Responsibilities:
► Develop goals and objectives that result in to overall Business growth and Area\\\'s prosperity.►Fleet Management within the entire area, along with line haul transportation inbound and outbound.► Design and implement business plans and strategies to promote the attainment of goals► Lead and supervise the work of Sales, Operations, de-briefing and Support Teams and provide feedback and counsel to improve efficiency and effectiveness.► To gather, analyze and interpret external and internal data and monitor reports.► Assess the overall Area\\\'s performance against Business objectives/Targets.► Monitor and supervise the budget, resources, inventory, performance, and profitability.► Recruit employees, assess their performance and take necessary actions when needed.► Train team members to improve their skills and competencies.► Analyze business results and recommend improvements for the business plan.► Develop an area-specific business plan for profitability while complying with the needs of the local market.► Manage budget, time, and resources to meet business objectives in the assigned areas.► Conduct regular business meetings and coordinate with business teams to ensure continuous development.

Headed Single Point of Contact for all aspects of Operations from E-com COD, Courier, Logistics and Supply chain to Customer end of the District of the company.
► Manage day to day operations team to ensure excellent customer service and satisfaction, adherence to SOPs, and high efficiency completion of tasks.► Oversaw the E-com consumer financing and payment programs, manage the onboarding of new merchants as well as the maintenance of current vendors.► Responsible for ensuring timely progress of each stage of the distribution process, budget controlling and adhering to optimum quality standards.► Managing 3rd party suppliers of project shipments and their solutions. ► Recommend new and improved technology for optimizing the process ► Making policies and procedure for smooth and cost-effective logistics activities ► Ensure the optimum utilization of the vehicle ► Ensure the profitability of all business segments ► Exploring the new business opportunities within existing business ► Supervise, coach and train the workforce ► Handling Last Mile Operations for Corporate Clients. ► Feasibility Working for E-Commerce Operations ► Expansion of Operations and Initiation of New Branches Across the district ► Utilized acute industry experience and a variety of methodologies and techniques to pursue and ► Performed duties as strategic overlay to consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels (Routs). ► Presented business development training and mentoring to business developers and other internal staff.

Executed routine operations of the Zonal Office and ensuring that business operations are efficient as per the company SOPs, and are effective in terms of meeting (internal & external) customer’s requirements. Delivered strategic directions to different departments for cross-function including warehouse, Transport, General & Hub Operations, E-commerce Department, Customer Service Department, Sales and Marketing, Finance and Recovery in the whole North Zone. Led administrative activities regarding corporate, legal affairs, contracts, vendor and event management within allocated budgets and company guidelines and to respond appropriately to emergencies or urgent issues as they arise. Deliver a data driven world class operations experience in every city we provide deliveries in. Use data to identify opportunities to improve delivery quality for the merchants and to build a strong, satisfied network of riders. Meeting the company\'s performance expectations and ensuring timely reporting & invoicing.
Core Responsibilities:
► Ensuring proper collaboration among multiple delivery fulfillment centers. ► Handling operations of First / Mid / last mile delivery of the region. ► To hire and manage a delivery/pickup team. ► Supervision of delivery and inventory reports. ► Continual contribution to improvement of internal operations processes. ► Facilitate growth, integrate new cities, and plan zone expansions. ► Hire, train, mentor, and track the progress of operations team members. ► Create and communicate demand side initiatives in the region. ► Monitor the line haul / network for smooth distribution / operations. ► plan, develop and implement transportation healthy, safety and security programs & activities. ► Review the previous day productivity & look for improvement. ► Generated daily/ weekly / monthly progress reports while ensuring accuracy and confidentiality of data.

Having the Excellent Knowledge of Import and export procedure, Custom Clearance at origin and destination.
► Warehousing, Dispatch and Distribution, Supply Chain Strategy, Operations, and Lean Logistics.► Developing strategic relations with prospective customers for Long term business relation.► Responsible for Customs Clearance of Import and export consignments.► Check G.D copy and make sure to avail all available benefits from customs SRO.► Arranging PDC’s and other documents for the C.A.► When shipment arrived at Port, arrange funds to C.A and follow-up for the Clearance.► After Clearance of Goods arrange Transportation.► Strong follow up of shipment till reach to the consignee.► Collect Original G.D, Verify Particular’s and Submit to Sales Tax Department.► Dealing with air/shipping lines and freight forwarders for Negotiation of Air/sea freight and booking of space► Supervised/ Leading air / ocean export department / Local Transportation / Warehousing and Custom Clearing► Communicate/follow up shipments, Agents, Airline at Origin and Destinations with all quotation work.► Coordinated with international partner and developed new line of businesses AWB & HAWB, Direct, Consolidation and Back to Back Shipments► Analyzing logistical problems and producing new solutions► Cost effective airlines selection and distribution network resource planning► Preparation of quotations / arranging pickup of goods / booking IATA agent and with airlines / issue AWB / send pre-alert / costing

► Organize, plan, coordinate and control country franchise of Skynet.► Leading strategic goal, planning, managing, execution to meet country target including evaluation of progress.► Continually assess company progress, sales and marketing successes and compile reports to submit to Principle offices and local management.► Managed all air shipments and participated in team.► Provide complete Customer Services, Sales & Marketing.► Administered everyday activities and handled international freight operation.► Coordinated with teams and ensured efficient movement import and export freight.► Maintained good relationships with various ocean and air carriers.► Coordinated with international partner and developed new line of businesses.► Monitored customer issues and assisted in resolving all of it.► Facilitated in maintaining updated knowledge on all TSA requirements.► Heading of all inbound and outbound Express service operations for Islamabad and suburbs for Ground Operations and Gateway.► Responsible for all PUD activities, Outbound processing, ensuring 100% GSOP compliance and KPIs achievement.► Daily handling and processing for Export shipments and processing via Lahore and Islamabad airport.► Resumed Gateway Operations with daily flight movements from Sialkot International Airport through multiple stakeholder and contractor management.► Adapt the business model to be culturally relevant without losing its identity.► Sales and financial performance of team at country level and for all personnel, financial, and reporting requirements necessary to ensure that ongoing operations are performed in a cost-effective and safe manner.

► Leading the Logistics Sales, Supplies and operations 3PL and own fleet ► Fleet / line / long haul management throughout the entire north zone ► Business Development and Project feasibility Budgeting, Planning and Forecasting ► Analyze data to asses Performance and Implement Improvement ► Vendor management, negotiations and inductions ► Close liaison with All clients for complaint free services ► Strategize and plan logistics operation looking at future volumes and ensuring implementation ► Keep track of quality, delivery times, transport costs and efficiency, Plan routes and process shipments ► Resolve any arising problems or complaints, supervise, coach and train workforce ► Meet cost, productivity, accuracy and timeliness targets ► Maintain metrics and analyze data to assess performance and implement improvements ► Executing cost saving techniques/ measures and modifications to achieve substantial reduction in operation expenditures and work within the budget. ► Ensuring optimum utilization of manpower and vehicle towards the output. ► Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary ► Ensure all delivery and pickup schedules are up to date and ensure execution as per approved schedules ► Ensure all routes, timings and vehicles are pre-planned and backup is available in case of anomaly manage labor for cargo and warehouse ► Report weekly and Monthly operations statistics in various reports to management ► Ensure that fleet in compliance of safety and logistics regulations ► Ensure clients and customer satisfaction and attending to their queries timely ► Ensure that sales targets are met by closely working with sales team ► Ensure Customer Satisfaction and quality operation, conduct

Being as Area Manager Sales I was responsible to:
► Ensure execution of company strategy to increase sales and achieve revenue targets within entire area ► Developed and redesigned new polices as required by management, maintaining the biggest revenue portfolio of Pharma, FMCG and Textile customers. ► Analyze opportunities, develop and implement strategies to grow the marketplace business ► Look after the B2B and B2S sales team, vendor onboarding strategy and incentive plans ► Responsible for new corporate customers’ acquisitions to achieve revenue targets and enhance sales. ► Invoice verification and recovering outstanding payments from key corporate accounts. ► Coordination with Customer Service Department to provide best quality service to the customers. ► Competitive solutions for the retentions of business and customer with Profitable growth. ► Developed annual business plan to achieve assigned sales budget and marketing objectives ► Evaluated comprehensive key customer account plans to achieve individual account targets and supported the requirements of the territory in total. Followed up on leads to qualify and pursued new sales opportunities ► Developed and executed territory sales plans with the goal to exceed the territory revenue, gross margin and other key financial metrics. Managed services & recoveries issues of all existing accounts base of assigned territory Performed assignments commensurate to that of a territory manager, including relationship-based business development and existing account maintenance ► Maintained prospect and customer records to help in preparing sales forecasts, market analysis and assessed competitors’ activities ► Manage existing accounts base of assigned territory and acquire new customer acquisition ► Providing insights to management and other business partners through analysis of revenue, sales conversion and yield data to drive greater efficiency and effectiveness. ► Developed annual business plan with sales team, marketing & field action plan and deliver presentation in Management Committee. Build and maintain the relationships with clientele to encourage the use of OCS services

Being as Operation Manager I was responsible to:
► Organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.► Ensure pickups are performed on time to meet committed service standards and the documentation is correct.► Manage and handle Special Deliveries such as Same Day/Extra Special Deliveries along with overnight services► Encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.► Manage measure, review and take corrective action in order to ensure that VAS service quality meets customer requirements and Group standards.
Core Responsibilities:
► Courier’s outlook and training / orientation.► Induction of quality hiring.► Ensure all operational KPI’s.► Handle all occasion loads with existing and temporary resource.► Meet timeline and customer’s requirement.► Customer queries complain resolution.► Handle operation day to day issues and challenges.► Improve service levels and delivering beyond customer expectation► Make operation more efficient in terms of Coast and resource optimization.► Ensure effective check and controls in Operation.► Build Capacity for existing and Future business needs.► Create career opportunities for the team.